PROTECTING YOUR PC & NETWORK

TROUBLE CHECKLIST

 

If you suspect your PC is infected with a virus or spyware, you may want to perform the following checks and scans yourself now to save time and cost involved in troubleshooting and fixing the problem.

NOTE: If any one of the steps fail, continue with the the other steps. Take detailed notes of any error messages and/or status reports, including virus names that may be detected. Write down or print these if at all possible.

There are many different AntiVirus programs and many different versions of each, so it's not possible to give detailed instructions for each version, so try to perform the following tasks and call us if you need to.


STEP 1 VIRUS DEFINITIONS - Symantec / Norton AntiVirus
If you can, make sure your Anti-Virus definitions are up to date.
Run Symantec / Norton AntiVirus and look for a screen showing the date of Virus Definitions. If it's older than 1 week perform a LiveUpdate to get the most recent definitions.

STEP 2 VIRUS SCAN - Symantec / Norton AntiVirus
If you can, perform a FULL SCAN on your computer.
Run Symantec / Norton AntiVirus and look for a screen that will elt you start a full computer scan. Run the scan an take notes of the details in the event it finds any infections. Write down or print the messages it gives you.

STEP 3
click here
VIRUS SCAN - Symantec Web Server Virus Scan
Try running a virus scan directly from Symantec's web site. It's can be more accurate, although it may take longer to run.
Click on the start icon to the left and look for for the check for security risks icon on Symantec's web site. Then follow the instructions to perform a VIRUS DETECTION scan on your PC. You will have to follow the instructions and respond to several requests to start the scan. Once the scan starts it can take up to a couple of hours to run.
Write down or print the messages it gives you.

STEP 4
click here
TREND MICRO - Free House Call Virus Scan
Try running a virus scan directly from Trend Micro's web site. It's can be more accurate, although it may take longer to run.
Click on the start icon to the left and follow the instructions to perform a VIRUS DETECTION scan on your PC. You will have to follow the instructions and respond to several requests to start the scan. Once the scan starts it can take up to a couple of hours to run.
Write down or print the messages it gives you.

STEP 5 SPYWARE SCAN - Microsoft Windows Defender
Try running a spyware scan on your PC.
Locate the Microsoft Windows Defender icon on the lower right hand side of your computer screen, or in the START > All Programs menu. If you can't locate it, or it's expired, try installing a new version by clicking here.
Run a scan and take note the messages it gives you.

ALTERNATE
APPROACH
Earthlink CYBER CHECK - 1-877-372-8342
If all this is too overwhelming for you, we can come to your site to fix your computer, you can bring it to us, or you may want to give a remote service a call for help. Earthlink CYBER CHECK will clear up your PC via the internet for $99 guaranteed.
Mention Promotion Code 1026414 to get special pricing of $75.

 


©2009 Outer Limits Consulting